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Equipment Manufacturer · Process Documents & SOP Assistant

More than ten thousand process cards, SOPs and engineering change notices became a conversational knowledge base — lookups went from 20 minutes to under 1.

20→1 minProcess lookup time
12KDocuments connected
01

The Challenge

Process documents had many versions spread across PLM and shared drives. Floor staff struggled to find the latest version, and rework caused by outdated instructions kept happening.

02

The Solution

We connected PLM and document systems, indexed by product, operation and version, made every answer cite the latest valid revision, and automatically notified affected roles when a process changed.

03

The Results

Average lookup time dropped from 20 minutes to under 1 minute, and rework caused by wrong process versions fell 60%.

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