Customer Stories

FDE Case Studies

Focused on e-commerce, retail and manufacturing. Behind every case are weeks of FDEs working on site with the client.

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E-commerce & Retail

4 cases

Get found, get recommended, get converted: AI that grows brand visibility in search engines and AI assistants, and makes service and operations more efficient.

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Manufacturing

5 cases

On the shop floor and across the supply chain, we turn veteran expertise, process documents and QC standards into AI capabilities that cut costs and raise quality.

E-commerce & Retail · GEO

Chinese Beauty Brand · Generative Engine Optimization (GEO)

Getting the brand recommended in AI assistants such as DeepSeek, Doubao, Kimi and ChatGPT — brand mention rate on core category questions rose from 8% to 46%.

8%→46%Brand mentions in AI answers
300+Category questions tracked
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E-commerce & Retail · SEO

Cross-border E-commerce Seller · AI-powered SEO Content Engineering

An AI-generation plus human-review pipeline optimized product pages, category pages and buying guides at scale — organic search traffic grew 180%.

+180%Organic search traffic
32KNew pages indexed
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E-commerce & Retail · AI Customer Service

Retail Chain · Omnichannel AI Customer Service

Covering pre-sales questions, order tracking and after-sales — 70% of conversations are resolved end-to-end by AI, absorbing 10x volume during peak sales.

70%Resolved by AI
-35%Support headcount cost
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E-commerce & Retail · Trend Discovery

Food E-commerce Brand · Niche Trend Discovery & Product Selection

Tracking niche demand and trending terms across social platforms and reviews in real time — trends spotted 5 days earlier on average, new-product hit rate up 35%.

5 daysEarlier trend detection
+35%New-product hit rate
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Manufacturing · Equipment Maintenance

Auto Parts Plant · Equipment Troubleshooting Assistant

Twenty years of maintenance records and equipment manuals in one assistant — frontline workers snap a photo to get a fix, and average downtime fell 40%.

-40%Average downtime
18KQuestions per month
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Manufacturing · AI Quality Inspection

Electronics Contract Manufacturer · AI Visual Defect Detection

Vision models on the line catch scratches, smudges and missing parts — escape rate below 0.3% with half the inspection headcount.

<0.3%Defect escape rate
-50%Inspection headcount
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Manufacturing · Process Knowledge Base

Equipment Manufacturer · Process Documents & SOP Assistant

More than ten thousand process cards, SOPs and engineering change notices became a conversational knowledge base — lookups went from 20 minutes to under 1.

20→1 minProcess lookup time
12KDocuments connected
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Manufacturing · Procurement

Home Appliance Maker · Procurement & Supplier Assistant

Automatic quote comparison, contract clause review and delivery-risk alerts — procurement document throughput tripled.

3xDocument throughput
-28%Late deliveries
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Manufacturing · Safety Management

Steel Producer · Safety Hazard Detection & Inspection Assistant

Camera feeds and inspection records flag hazards such as missing hard hats or unauthorized entry and generate corrective tickets automatically — time to close hazards down 60%.

-60%Time to close hazards
24/7Continuous detection
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